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  • We have scc202model machine its newone unit its getting tripped while self testing at the water system checking time

     fsm updated 4 years ago 1 Member · 3 Posts
  • guest

    Member
    November 4, 2015 at 12:00 am

    We have brand new machine scc we202unit I started and run the self testing mode it is getting tripping while checking water function

  • abialas

    Member
    November 5, 2015 at 3:20 pm

    Hey Keshab,

    Rational said they would love to provide support, but that you should contact them directly through their hotline number 866-891-3528 or e-mail technicalsupport@rationalusa.com.  Also this is a new unit, which would indicate that it may be a warranty issue.

     

    Thank You

    -Anthonie Bialas

  • fsm

    Member
    November 17, 2015 at 9:00 pm

    Rational is one of the best combi’s available. That being said, in order to be an authorized service agent, technicians have to be certified by Rational to work on the units. These are very technologically advanced and require a knowledgeable technician to service the unit. If it is brand new, it comes with an excellent warranty and that warranty service will be provided by a Rational certified technician. It would be in your best interest to contact Rational directly.

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