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  • Bakers Pride Dante Series

     fixbear updated 1 month, 3 weeks ago 1 Member · 19 Posts
  • guest

    Member
    September 5, 2019 at 12:00 am

    Im curious, been in this business 35 years, almost 20 on my own. Has anyone ever seen a price increase like the recent one on Bakers Pride Dante series burners? Part L5027V and a few of the other parts for this unit. The L5027V as of July was list price around $137, it went up in the beginning of August to $3128, yes you are reading this correctly. I am responsible for more than 100 of these units, either CH10 or XX10 which as you guessed, uses 10 burners, 10 radiants. Needless to say I am no longer buying these and have switched over to aftermarket burners.  I actually tried to figure out the justification for this increase for a few days then just gave up. A typical rebuild of 10 burners & 10 radiants would now cost approx $40K, Im pretty sure I wouldnt be doing any. I have also been tracking the inventory levels on Partstown and theyve actually sold a few at the new price, which with the typical 30 off would cost around $19000 just in burners at cost. What imbecile is actually ordering these? How many of these imbeciles have recently been fired? Truly a bizarre world.

  • ectofix

    Member
    September 6, 2019 at 11:13 am

    Have you called Partstown about this?  Maybe they can get to the source.  That price is flippin’ rediculous!

    They’re also showing another burner priced at an exorbitant amount of money.  A cheaply made stamped burner:

    https://www.partstown.com/bakers-pride/bkpl5019x 

     

    I’m thinking that someone “at the source” fat-fingered the keyboard while typing in a list price on those.  I’m also thinking that some parts vendors get their pricing maybe because their databases are tied together.

    Indeed, Middleby’s on-line parts website is closely modeled after Parttown’s.  Look how similar they are:

    https://www.middlebyadvantage.com/bakers_pride/l5027v 

    https://www.partstown.com/bakers-pride/bkpl5027v 

     

    Heritage parts also show the same price, so they must be tied to the same database. Etundra’s and FMP’s prices are also jacked up.

     

    Otherwise, some lesser known parts vendors on-line show a price more in line with what to expect.

  • ectofix

    Member
    September 6, 2019 at 2:13 pm

    Indeed, Middleby’s on-line parts website is closely modeled after Parttown’s.  Look how similar they are:

    https://www.middlebyadvantage.com/bakers_pride/l5027v 

    https://www.partstown.com/bakers-pride/bkpl5027v 

     

    I came back to this, looked at those two links and realized that even the quantities-on-hand are the same. 

     

    Anyway, until they figure out why their prices are screwed up, the burner and grease shield are still listed separately:

    L5014V – Cast iron burner  priced at $142.89.

    H1008X – Grease shield for cast iron burner priced at $21.74.

     

    On the downside, they have ZERO grease shields on hand. 

    When sold together as that pricey pre-assembled set (which requires adding two cotter pins and labor to do so), they must really be selling like hotcakes for that extra $2960 tacked on.

  • fixbear

    Member
    September 6, 2019 at 2:41 pm

    In today’s corporate world there are many manufacturers that are trying to trim overhead to survive.  Many are now farming out repair parts stock to others like PartsTown.  Even to the point of directing one to Parstown for replacements.  It only makes sense then for there inventories to be linked.

  • ectofix

    Member
    September 6, 2019 at 2:46 pm

    Yes, I suspected that.  Parttown has become a huge factor in the market.  Heck, they even bought MY old company.  Allot of tech support goes through them now, too.

  • ectofix

    Member
    September 6, 2019 at 2:56 pm

    Well, because I’m off and needed an excuse to not mow the grass today, I used Partstown’s CHAT feature on this matter.  They have assigned me a case number.  She said we’re waiting on Purchasing team to confirm this pricing with Baker’s Pride and I will get an email when that happens.

  • ares

    Member
    September 6, 2019 at 6:38 pm

    Oh yeah, I called & emailed and spoke with just about everyone, even aftermarket vendors who sometimes tie their pricing to OEM market, everyone thought maybe it was an error, but almost 2 months later it is not. I also saw the individual items, as far as the crappy cotter pins go I toss those & put hitch pin clips in, just a nice touch for my customers asa the cotter pins fall out. Ill stick with the aftermarkets until someone figures out how to get the OEMs through the tunnel from Mexico, maybe Ill start digging one. 

  • ectofix

    Member
    September 6, 2019 at 7:10 pm

    ares wrote:

     

     Ill stick with the aftermarkets until someone figures out how to get the OEMs through the tunnel from Mexico, maybe Ill start digging one. 

  • ares

    Member
    September 7, 2019 at 6:20 am

    Patient man you are

  • fixbear

    Member
    September 8, 2019 at 8:28 am

    ectofix wrote:

     

    I’m thinking that someone “at the source” fat-fingered the keyboard while typing in a list price on those. 

    More than likely it was just a decimal placement after the tariff mark-up.

  • ectofix

    Member
    September 9, 2019 at 5:02 pm

    Problem solved.  Here’s a copy of the email I received:

     

    Hello Earl,

    Our Purchasing team has confirmed that the corrected list price for this Bakers Pride part L5027V is $158.39. I am not sure what happened during the last pricing update that caused that incorrect price of over $3000 to be shown, but it has been corrected in our order system and on the website. I apologize for the confusion as I can only go by what is shown in our systems.

     

    https://www.partstown.com/bakers-pride/bkpl5027v

     

    Please let me know if there is anything else I can help with. Thanks!

     

    Emily C
    Customer Experience Specialist
    Online Chat & Text
    1200 Greenbriar Dr.
    Addison, IL 60101

  • ares

    Member
    September 10, 2019 at 7:07 pm

    They still havent fixed the stamped steel burner price

  • ectofix

    Member
    September 11, 2019 at 5:28 am

    On Monday, I informed Emily @ Partstown of the stamped burner after she’d fixed the cast iron one.  She sent me a new case number on it yesterday.

     

    Middleby was slower to respond, but they emailed me yesterday (Tuesday) afternoon:

     

    “Hello,

     

    Let me check with my purchasing team and I will get back with you about this within the next day or so.

     

    Thank you,

    Angie”

  • ectofix

    Member
    September 18, 2019 at 6:49 pm

    I’m beginning to regret suggesting to my boss that we should recommend buying an entire cook line of Southbend stuff.   Which we have…and has been delivered.

     

    WHY?

    Because Middleby does INDEED seem to have problems with customer service.  They said they’d get back with me “in a day or two” over a week ago about this Baker Pride part pricing debacle. 

    I just now replied to THAT email…over a week later…to tell their – uh (AHEM)…CUSTOMER SERVICE – that “I’m hearing crickets chirping”.

     

    On the other hand, Emily @ PartTown has been great!  She’s kept me informed either daily or every-other-day, stating  that they’re still pursuing the problem (as of today). 

    FWIW: On Monday, she said, 

    “Our Purchasing team was told that this is the correct pricing, but we are sure this cannot be the case so we are pushing back to Baker’s Pride to confirm this pricing again. Per Baker’s Pride, they are looking into this and I will let you know once we hear back with a new update from them.”

     

    So Middleby doesn’t see their pricing error of $1761.80 for something I can find elsewhere on the internet for a price well shy of $100!

     

    What a HOOT!

  • jbm

    Member
    September 19, 2019 at 10:23 am

    Both Partstown & Allpoints are showing List Price of $158.39 as of right now, My pricing is $102.95 & $70.00.

    So maybe that was a misprint that has been corrected on the website.

  • ectofix

    Member
    September 19, 2019 at 11:37 am

    Yes, they corrected the price of the cast iron burner (part number L5027V) about ten days ago.  However, no corrections yet on the round, stamped burner (part number L5019X).  It still shows THIS as of today:

     

     

     

    Here’s the link:

    https://www.partstown.com/bakers-pride/bkpl5019x 

     

    As I’d mentioned before, PartsTown is attempting to get a correction from Middleby Corp., but Middleby seems to demonstrate some really poor customer service.

  • ectofix

    Member
    September 26, 2019 at 5:17 pm

    I can’t help but to be fascinated by this.  It reminds me of the $435 hammer and the $10,000 dollar toilet seat stories that arose during my twenty years in the military.  It just goes to show that the larger a unified market becomes (especially now due to the internet), the slower that corrections are made due to human mistakes. 

    The government is the worst.  Middleby is the biggest in the food equipment market and…funny that Emily @ Partstown didn’t seem to “blink an eye” when quoting me the $3127 price of something that us techs absolutely KNOW shouldn’t cost NEARLY that much.

     

    Anyway, in addition to contacting PartTown, I’ve also sent an email to the customer support at Middleby Advantage.  Here’s what I wrote:

     

    Greetings,

     

    I am a technician who happens to frequently repair Bakers Pride equipment.  I’ve come to discover that several Bakers Pride parts have suddenly been priced at an exorbitantly high markup.  Here are some specifics that convince me that there are some serious pricing errors:

     

    Part number L5019X is a basic stamped burner attached to a grease shield with two cotter pins.  You have listed it at $1761.80 on your website and at PartsTown.  This assembly was only about $137.00 just two months ago.

    If that assembly is broken down and its separate were bought individually:

    L5013X – Tube burner lists for $50.17

    H1044X – Grease shield lists for $36.27

    Q4008X – Cotter pin is $2.60.  Two are required, so $5.20.

    TOTAL = $91.74

    How is it that those parts being sold already assembled justify a price of $1761.80?

     

    Oh wait!  This gets better…

    Part number L5027V is the assembly using cast iron burners.  Your website lists that at $3128.  If broken down and its parts purchased separately:

    L5014V – Cast iron burner lists $142.89

    H1008X – Grease shield for a C.I. burner is $21.74

    Q4008X – Two cotter pins, so $5.20.

    TOTAL = $169.83

    So…how is there a nearly $3000 markup for buying these parts already assembled?  A technician can put them together in less than five minutes!

     

    Lastly, a Bakers Pride model XX-10 char-grill retails as low as $7900.  When its burners fail in some way such as corrosion or warpage from use (which they WILL), then buying ten new burner assemblies at your price would require either x2 or up to x4 investment over the cost of an entire grill!

     

    PLEASE look into these disparities.  Once you’ve corrected this, inform ALL of your parts vendors (Partstown, Heritage, Allpoints, FMP, etc.) of the error.  Otherwise, based upon what you’re asking for parts to keep our customer’s Bakers Pride equipment running, we all should probably be recommending new char-grills manufactured by another company.

     

    Thank you for your attention on this matter,

    Earl C

  • ectofix

    Member
    September 26, 2019 at 5:20 pm

    W-E-L-L, my PartsTown rep ran into a brick wall too.  She’s been great and has kept me updated almost daily. 

    NOT SO with the Middleby Advantage customer service rep.  Virtual SILENCE.

     

    Anyway, I expect that this will be the final word on that WAY over priced round, stamped burner – part number L5019X.

     

    Hello Earl,

    So I have some bad news. Unfortunately, Baker’s Pride has twice confirmed that the price of $1761.80 is the correct list for part #BKPL5019X. This pricing is outrageous and we here all agree that you should just purchase the parts individually at this time. I am sorry for any inconvenience.

     

    She’s referring to my simpleton’s math POSTED EARLIER for buying SEPARATE parts and then doing a quick & simple assembly on-site.  The separate parts are:

    L5013X – Tube burner lists for $50.17

    H1044X – Grease shield lists for $36.27

    Q4008X – Cotter pin is $2.60.  Two are required, so $5.20.

    TOTAL = $91.74

     

    FWIW: Unlike most technicians, I’m in a position where I CAN recommend products from certain manufacturers.  I now know what equipment manufacturer I WON’T be recommending in the future.

    Why?

    • VERY poor customer service
    • OUTLANDISHLY priced replacement parts
  • fixbear

    Member
    September 27, 2019 at 1:28 pm

    OUCH.

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