They won't provide the passwords as they are put in by the service tech that set the machine up to protect the service company that installed it. They need to see the machine at least once a year to install service kits and updates. You have a very sophisticated coffee machine that is modular and being Swiss made very precise. They should be in the computer of the machine to contact them.
It is also made to have maximum up time by having replacement modules. Most are rebuildable and are just swapped out as needed.