Start by checking the water supply and cleaning the eyes in the ice chute. Make sure that the ice isn’t bridging in the chute.You may also want to clean the water sensor with some ice machine cleaner.
It is physically impossible to make ice after 2 minutes of operation in most commercial ice machines. Is it possible that the compressor runs for a few minutes, shuts off for a few minutes, then repeats? If so, you will definitely need an authorized service company to properly diagnose your issue.
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