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  • Rational software upgrade failure

    Posted by andyw on February 1, 2020 at 7:03 pm

    I tried upgrading my rationale 61G we today and everything looked good and showed upgrading and then it stalled. I turned it off and on again and it would not continue. I shut it off and reloaded the software on the USB and now the oven gets stuck on the HDC opening screen. Any fix?

    andyw replied 3 years, 3 months ago 4 Members · 4 Replies
  • 4 Replies
  • nafets47

    Member
    February 3, 2020 at 4:38 pm

    I thought I responded to this.

    However if you speak with Rational tech support over the phone, which you will need to provide the serial number and model number of your machine. They will email you a file which you place on the USB stick to fix your machine.

    • ectofix

      Member
      February 3, 2020 at 4:44 pm

      Something happened.  I noticed some other posts have disappeared as well.

  • HTownService

    Member
    December 22, 2020 at 12:00 am

    have you tried to run the reset software, then run the latest software? also what type of usb stick do you have does it have a blue insert in stick or black insert?

  • andyw

    Member
    December 22, 2020 at 12:10 am

    Thank you for your reply. The software was reset and the upgrade problem resolved.

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