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Supply Chain Woes
We’re all experiencing it. I primarily use PartsTown and I’m still awaiting parts I ordered as far back as Aug 2021. That’s not a hit against PartsTown because I DO understand that THEIR sources of parts are from the manufacturers. For that matter, PartsTown does very well with providing me weekly emails to inform me know that they’re still working on the specific parts I still waiting for.
I also happen to order parts directly from Hobart for all of our Hobart-specific repairs. In response to my most recent request for a parts price quote from them (yesterday), I was told that a particular control board I’m needing for one of our dishwashers has a lead time of…
“Ahem”
**{sniff}**…
WELL…
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>*(that’s a drum roll)*
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260 DAYS!
Our own purchasing guy said that might mean WORKING DAYS, which therefore translates into a real time wait of ONE YEAR. He also said that may just be a standardized response to say that, given these unprecedented circumstances, they have no idea when the part will return back into their supply system.
The supply chain is certainly a mess right now and it’s affecting us all in ways we’d never expect. This news article I found does very well in conveying the breadth and gravity of the situation:
Why Is the Supply Chain Still So Snarled? We Explain, With a Hot Tub
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3 Replies
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What is the big problem is we have shipped so much manufacturing overseas. At the start of this virus it cost $1100 to $1500 to ship a container from Asia. Today some are costing the shipper $22,000. If you look at AIS of all the ship locations, You’ll see a big backlog of ships off China ports waiting to both unload raw materials and load outgoing product. China has now made a law that ships have to turn off their AIS so they don’t look bad.
Basically it comes down to the port operations. Both outgoing and incoming. The Port operators blame the land transportation company’s for not picking up quickly, so they have no room. The shippers have a shortage of containers. The empties are not getting sent back as the ports are refusing them due to the lack of room. The Truckers can’t find chassis to load out the containers because the empties are on them at delivery points.
The choke points have prevented coal and oil from reaching some of China’s provinces that have caused a shortage of power and plant shutdowns for weeks at a time. There-by stopping manufacturing.
All a viscous cycle that will not stop till someone gives a little. It’s a tough time to be doing repairs for sure.
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Ecto, you may get some insite from this.
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Wait… you get an email on your outstanding back orders from Parts Town?
I miss the days of great customer service from Parts Town.
I have no idea what is on back order until I see a random invoice and a day or 2 later a box shows up unless I scroll
through all of my online orders looking for one that still says processing.
When they purchased heritage they shipped the Canadian parts orders to the former Heritage Canada folks.
Thereby sticking me with the same customer service experience I had gotten away from when I started using PTown originally.. gee thanks
It is unacceptable that Hobart can have 200 day lead time on a dishwasher part. Its far too critical piece of equipment for that sort of down time.
There is a place in the US that repairs OEM factory controllers. (you send it in they recondition it)
Fixbear I believe posted the company name on here a few years ago
Hobart has emptied most Canadian warehouses so there is never a part in town or “up north”
I think they consider freight charges an untapped income source. End user has to pay whatever the freight charge is and it isn’t regulated like list price of the part itself.
>end of rant<
Have a good weekend be safe out there
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