MemberDecember 16, 2018 at 8:25 pm
I really don’t understand that mentallity. It’s why I steer my customers away from certain brands. After all, they are not really making money on repairs. But if you have a local person willing to learn and keep the customers are happy. And never has a complaint from the customers, why not support him. I realize that some owners try to fix things that are over there head. And that can be dangerous for sure. Good brands were never a problem, just a call and set up a account. But others just want it in house like Hobart and Baxter. Many years ago Globe was like that, but changed over time.