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I’ve worked on many VCTs, but not ones with a basic KX-style (mechanical) thermostat which that model has.
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FWIW:Â Here’s the manual:
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I’ve only experienced such a problem on certain tilt skillets. Heating them (with its designed heat source) never helped. Additionally, tilt skillets are made of steel.
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These are merely my suggestions. I haven’t had to do this in Antunes’ toasters. I “think” the platen is made of aluminum. Therefore it’s an especially soft metal, so you want to do this carefully.
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If all your efforts in pulling it out results in the capillary snapping off, then you’ll need to drill it out. I suggest starting with a drill bit slightly smaller than the tstat’s bulb. Use a pin punch to somewhat gently flatten the remnants of the old tstat bulb within the hole. Maybe follow up with a center punch. You want the drill bit to be able to find center on it, then go to drilling it. You want to avoid damaging the platen.
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If you get lucky, the bit will eventually get a bite on it and allow you to pull it out. If not, then go up one or so bit size. Drill only to a depth necessary for your best “guess-timate” needed for the new tstat bulb’s length.