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Ok, so I made it out to client today, the unit they said overheated was actually smashed by one of the cooks slamming door closed onto trolley. I spent over an hour on phone with Rational trying to get the correct part number for the inner door pane. They literally could not find it, she wasn’t very helpful. This unit is approximately 6 months old, it is a Rational, not an Alto as I was told on previous call, it is a model SCCWE202G, and unlike older units I have worked on this unit has the main outer door, & “2” inner glass panels which clip to the m
ain door. The Rational rep told me I had to purchase a part number 87.01.415 Glass Pane Bundle, which apparently is both of the swinging inner glass panels, which seems a bit ridiculous as I only need the very inner panel. This being such a new unit, I imagine there hasnt been a whole lot of experience with them. Do any of you know if this is truly the case or have you been able to but a single inner panel? Thanks in advance.Â