The condensate pan is directly behind the condenser unit so that the hot air from the condenser evaporates the water. It is usually plastic and doesn’t rust out. However The evaporator drain line clip sometimes gets moved so that the water goes on the floor.
   If you are experiencing water inside the box, the drain line goes out the back and down under a metal channel. Machine must be level for the drains to work correctly and clean. Sometimes a storage of a open product causes a mold to form on the evaporator that then plugs the drain line. Easily blown out. Open acid based items like tomato sauce corrode coils and pans. Always demand everything be covered or repair cost will be high down the road..Â
   If the evaporator pan is corroded and has a hole, replace or repair is the best solution. To repair, refrigeration houses have a white spray material and screen cloth. to fill holes. True has used both aluminum pans and painted steel. The aluminum is more delicate and can crack on the sides if forced. when removing the drain hose be sure to free it with a hemorrhoid tool so that you don’t break the crimp seal of the fitting to the pan.Will leak if you do.