Support / FAQs / About techtown

Welcome to techtown rewards!

What is the techtown rewards program?

The best part of collecting points is using them! Your time and knowledge is valuable and we want to thank you for sharing it. Whether it’s a 7 in 1 Allen Tool Set for the car or the Basecamp flask for your morning coffee, you get to decide. Start browsing the rewards store now!

How to earn points.

You can earn anywhere from 1 to 100 techtown points for answering questions, liking a post, creating a new discussion or inviting friends to join…just to name a few. Look for special bonus points along the way. The more you participate and help others, the more points you earn. Please note there are some limits to how many points you can earn per day/week/month. You’ll see as you go.

To get a closer look at why you earned those points along with your current standing on the leaderboard, visit our track your progress page.

Use your points to get cool stuff

Build up your points to get something you want. Could be a phone holder, the new must-have tool or the best multimeter. New items will be added all the time, so you’ll definitely find something cool.

These items can all be found in our store.

Where’s My Stuff?

You can check the status of your order on the account settings page. You’ll see a status of open, processing or completed. It doesn’t happen often, but you might see failed or on-hold as your status. Don’t worry, we’re on top of it and we’ll email you about it. So before you get angry, please check your email.


When your order is marked as complete, that means it’s being fulfilled. We ship to the U.S. and Canada. Don’t worry about the shipping cost, we’ll cover that. It usually takes about 2-3 weeks to receive your order. If the item you picked is on backorder (that means you have great taste) we’ll let you know via email. No surprises.

If you have questions about your TechTOWN Rewards order, please submit a support ticket that includes your name, email and order number. We’ll get to the bottom of it.

The fine print

The techtown Rewards program is offered to all techtown members free of charge. Rewards points are given for many actions on the site, but no claim can be made by any members for points not issued. The rewards program can be removed at any time and individual members can have their earning rights and/or points removed without notification. For questions about points, members can submit a support ticket. Please allow a few days for research, but we can’t guarantee we’ll have an answer and we reserve the right to refrain from providing justification – there’s just so much to do, it’s nothing personal, we promise.

  • Eligibility: Anyone can earn, but to redeem, you must be a resident of the United States or Canada and be at least 18 years of age.
  • Earning Points: Points are earned for qualifying activity determined by techtown. Techtown reserves the right to change or discontinue how points are earned or remove points if the activity didn’t qualify as an earning activity after review. Questions about points earned? Submit a support ticket.
  • Promotional Activities: From time to time, techtown may award bonus points to members for different activities or may offer opportunities to earn extra reward points.
  • Redeeming Points: Points can only be redeemed in the techtown rewards store. Techtown rewards points have no cash value. Please allow 2-3 weeks for redemption orders to be received.  If an item is not in stock, we will email you with a delivery time estimate.the