When I started this work, it was landlines to reach manufacturers (no cell phone) and ANY hardcopy manuals I could get my hands on. My collection of those eventually built up to six milk crates taking up valuable space in my service van…and that wasn’t enough. Had to keep some at home (mine) or go to the office to tap their library. Now THAT was an overwhelmingly abundant set of books!
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It wasn’t that long ago (maybe ten to fifteen years?) that we started being able to get PDF copies on-line. PartTOWN was the first (that I know of) to make them available from one source.