So I am getting a Service 25 error.
To start at the begining, one day I started getting a Service 25 error out of the blue. I checked the machine and there was water flow and it seemed to function. I contacted Tech Support for some assistance and the guy who answered the phone escelated my call and a services manager contacted me. He provided me with the same trouble tree as is in the manual (helpful?) and also the user name and password to run function tests.
I checked the various pumps and drain and noticed that the pump in question sounded like it was running but did not (as stated in the tree) shoot water. Tech support said to put water into the cabinet and see if it stays or drains when I press the close drain option. It continued to drain. So Tech support said it looks like both my pump and drain are bad.
After installing the cleaning pump (87.01742S) I ran a function test and water started to pump out like it should. Felt like this is good news and progress.
But when I ran a rinse cycle, the machine kept draining water and not running a cycle. Then abort came up.
I then replaced the drain valve ball valve (54.00.357). But the issue continued with the machine draining water. I then went through the function tests again and now the water does not steadily pump out of the top of the cabinet like it did before.
I then disconnected power and restarted the machine and tried to do a rinse. Then the new oddity arrised. Water started to just dump out of the bottom of the machine. But not from the drain. Some other opening which looks like from the steam generator. It had scale which was unusual and makes me believe it is from the steam generator. When I opened the left side panel I noticed water on the inside which is new as it was bone dry when I was working on it.
I dont really want to get the run around again from Rational Tech support so any assistance here first would be great.
Model Number is SCCWE62G
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